1. Who We Are

At FunhouseHQ (“we”, “us”, or “our”), we are committed to protecting your personal information and ensuring your privacy is respected.

2. What We Collect

• Personal Data: name, date of birth, gender, contact details (email, phone, address), emergency contacts, photographs/videos (with consent), and payment information (via a secure third party).
  
  
• Technical & Usage Data: IP address, browser/device details, website/app usage patterns (e.g., pages visited, session duration), and location (with permission).
  
  

3. How We Collect It

• Directly: via bookings, registrations, ticket purchases, waivers, surveys, or correspondence.
  
  
• Automatically: using cookies, web beacons, and analytics tools on our site/app.
  
  
• Third Parties: from referral services, social media platforms, payment processors, and identity verification services.
  
  

4. Why We Use It

We process your data for:

• Operational Purposes: managing bookings, waivers, payments, customer service, and age-appropriate activities.
  
  
• Safety & Security: ensuring facility security, supervision, incident response, and insurance purposes.
  
  
• Marketing & Communications: updates, promotions, surveys—only with your consent.
  
  
• Legal Compliance: meeting health, safety, and regulatory requirements.
  
  

5. Who We Share It With

Your personal data may be shared with:

• Service Providers: payment gateways, booking platforms, email systems, analytics and identity-confirmation services.
  
  
• Insurance & Emergency Services: in the event of an incident, we cooperate fully with law enforcement or medical providers.
  
  
• Legal Authorities: if required by law.
  We do not sell, trade, or license your data, except where necessary to deliver our services.
  
  

6. Cookies & Similar Tech

We use cookies, web beacons, and third-party analytics to understand website behavior, personalize content, improve experience, and track marketing effectiveness. You can manage or disable these through your browser settings.

7. Data Security

We employ industry-standard safeguards—encryption, firewall protection, and secure networks—to protect your data. While we take all reasonable care, internet-based data transmission carries inherent risks and we are not liable for unauthorized access outside our control.

8. Data Retention

• Account, bookings & waiver info retained for as long as needed for operations and legal compliance.
  
  
• Injury/incident records retained per legal or insurance requirements.
  
  
• After retention period expires, personal data is securely deleted or anonymized.
  
  
• If subject to specific laws (e.g., GDPR/Australian Privacy Act), your rights to access, correct, restrict, or delete data will apply.
  
  

9. Your Rights

Subject to applicable laws, you may:

• Access or receive a copy of your personal data
  
  
• Correct inaccurate data
  
  
• Request deletion or restrict processing
  
  
• Withdraw consent
  
  
• Lodge a complaint with a data protection authority
  
  

Please contact us to exercise these rights.

10. Accessing & Updating Your Info

Contact us anytime to inquire about, update, or request deletion of your personal data.

11. Changes to This Policy

We may update this policy occasionally. The “Effective Date” will be revised accordingly. We encourage you to review this policy regularly.

Contact Us

FunhouseHQ
Address: Unit 1, 13 Dunn Road, Smeaton Grange
Phone: (02) 4666 2600
Email: info@funhousehq.com.au